Online orders

Order acceptance and the completion of the contract between you and cheatpens will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Although we try our best to keep products in stock and to prevent description or pricing errors, we may choose to not accept an order for these reason, non-acceptance of an order may also be due to not being able to obtain authorisation for your payment or if you do not meet the criteria set out in our Terms & Conditions. If any problems with your order do occur with your order, you will be contacted by us as soon as possible.



If you wish to cancel an order, please do so as soon as possible by emailing us at contact@cheatpens.com . If you have already received a fulfilment email from us this may mean that your order has been dispatch, if this is the case please follow the instructions outlined in our Delivery & Returns page. 


Changing an Order

If you would like to add or remove a product from your order, or make any other change please email us at contact@cheatpens.com before dispatch and we will do our best to accommodate your wishes.

Pricing and Payment

Please note we are not VAT register, although your order will be supplied with a invoice/packing list you will not be able to claim the VAT back. We only except payment via PayPal, you confirm that the PayPal account that is being used is yours, and/or the card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. PayPal accepts MasterCard, Visa, Maestro, Solo and Delta.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


If you have any enquires please email us at contact@cheatpens.com . We will get back to you as soon as possible.